1. In the outlook app, click on the icon at the top left with your initial.

2. Click on the Mail icon with a plus.

3. Click on Add a shared mailbox

4. If you have multiple email addresses configured in your Outlook app, you will get a prompt, choose your facility's email address. If you only have email address in Outlook, this won't pop up.

5. Enter the email address of the shared mailbox and press continue at the bottom.